Refund and Returns Policy

100’s of 5* Reviews

RETURNS

We have a 28-day return policy, which means you have 28 days after receiving your item to return the item to us. You must provide notice of your intent to return within 14 days of receiving your order.  Items sent back to us without first requesting a return will not be accepted.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging complete with supplied fixings.
  • You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thewallexchange.co.uk. You are responsible for organising your return, and the costs incurred.

Please note that returns will need to be sent to the following address: Unit C, Williamson Street, HU9 1EQ, Hull.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods such as custom products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges at this time.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@thewallexchange.co.uk.

For any other questions not answered above, please contact support@thewallexchange.co.uk

What Our Customers Say

Belinda H

Wall panels made easy! Super quick and easy to put up, lovely back office staff that helped with everything we needed.

Joe Davies

Extremely happy with the service we had from TWE, super lovely team and looks great in our home now it’s all up!

Laura Carter

Ordering was very simple, easy to put up and product looks brill. Highly recommended.

Ben A

Me and my partner bought the Wallnut finish and it looks absolutely stunning in our new kitchen. Mega easy to put up too!

Chris Lambert (Developer)

Their service, delivery times, product quality and after sales support are second to none.

Nicola Thomas

Excellent quality wall panels. Really hardy and look great in our cinema room.

Jo Larkin

Top customer service, top product, 5 star all around!

Michael Richardson

We made our first order over Christmas for our bathroom and were over-joyed with the product quality and ease of putting them up.

Lynne Nuffield

Brilliant customer service and really easy and enjoyable to install!

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