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RETURNS
We have a 28-day return policy, which means you have 28 days after receiving your item to return the item to us. You must provide notice of your intent to return within 14 days of receiving your order. Items sent back to us without first requesting a return will not be accepted.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging complete with supplied fixings.
- You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thewallexchange.co.uk. You are responsible for organising your return, and the costs incurred.
Please note that returns will need to be sent to the following address: Unit C, Williamson Street, Hull, HU9 1EQ.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods such as custom products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges at this time.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@thewallexchange.co.uk.
For any other questions not answered above, please contact support@thewallexchange.co.uk
