Privacy Policy

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This Privacy Policy applies between you, the User of this Website, and The Wall Exchange Ltd, the owner and provider of this Website. The Wall Exchange Ltd takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

Please read this Privacy Policy carefully.


1.   Protection of your data is especially important to Slat Wall Direct and we are committed to safeguarding the privacy of our website visitors, customers, employees and other parties using our services.

2.   The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government, and is the UK’s implementation of the General Data Protection Regulation (GDPR).

3.   Everyone responsible for using personal data has to follow strict rules called data protection principles. They must make sure the information is:

a.  used fairly, lawfully and transparently

b.  used for specified, explicit purposes

c.  used in a way that is adequate, relevant and limited to only what is necessary

d.  accurate and, where necessary, kept up to date

e.  kept for no longer than is necessary

f.   handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

Definitions and Interpretation

4.   In this Privacy Policy, the following definitions are used:


collectively all information that you submit to The Wall Exchange Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;


the UK General Data Protection Regulation;

The Wall Exchange Ltd, 
  we or

  The Wall Exchange Ltd, a company incorporated in England and Wales with registered number 14858397 whose registered office is at Kaizen @ The Business Hub, Active +, Harpings Road, Hull, HU5 4JF; 

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

any third party that accesses the Website and is not either (i) employed by The Wall Exchange Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Wall Exchange Ltd and accessing the Website in connection with the provision of such services; and


the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

5.   In this Privacy Policy, unless the context requires a different interpretation:

a.   the singular includes the plural and vice versa;

b.   references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;

c.   a reference to a person includes firms, companies, government entities, trusts and partnerships;

d.   “including” is understood to mean “including without limitation”;

e.   reference to any statutory provision includes any modification or amendment of it;

f.   the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3.   This Privacy Policy applies only to the actions of The Wall Exchange Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4.   For purposes of the applicable Data Protection Laws, The Wall Exchange Ltd is the “data controller”. This means that The Wall Exchange Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5. While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

a.  name;

b.  date of birth;

c.  billing and shipping address;

d.  contact Information such as email addresses and telephone numbers;

e.  financial information such as credit / debit card numbers;

in each case, in accordance with this Privacy Policy.

6. Usage data is collected automatically when using the website and may include information such as:

a.  The device IP address

b.  Browser type

c.  Browser version

d.  Pages of the website that you visit

e.  Time & Date of the website visit

f.   Time spent on certain pages

g.  Diagnostic data

h.  Mobile operating system (if using mobile devices)

i.   Search terms that referred you to the website


How We Collect Data

6.   We collect Data in the following ways:

a.   data is given to us by you; and

b.   data is collected automatically.

Data That is Given to Us by You

7.   The Wall Exchange Ltd will collect your Data in a number of ways, for example:

a.   when you contact us through the Website, by telephone, post, e-mail or through any other means;

b.   when you register with us and set up an account to receive our products/services;

c.   when you enter a competition or promotion through a social media channel;

d.   when you make payments to us, through this Website or otherwise;

e.   when you elect to receive marketing communications from us;

f.   when you use our services;

in each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

8.   To the extent that you access the Website, we will collect your Data automatically, for example:

a.   we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b.   we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our Use of Data

9.   Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a.   To provide and maintain our website, including monitoring usage

b.   To manage your account: fulfilment of orders, processing payment, arranging for shipping and providing invoices/order confirmations

c.   To contact you by email, telephone, SMS or other equivalent forms of communication

d.   To screen orders for risk of fraud

e.   To provide you with news, offers and general information about goods, services and events unless you have opted not to receive this each case, in accordance with this Privacy Policy.

f. Other uses: Usage trends, effectiveness of promotional campaigns, user experience and improvements to our website, goods and services.


10.                    We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

11.                    For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

a.   soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

b.   for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

c.   if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

d.   To opt out of Google Analytics, please use the following link:

12.                    When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

13.                    We may use your Data to show you The Wall Exchange Ltd adverts and other content on other websites. If you do not want us to use your data to show you The Wall Exchange Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Behavioral Advertising

9. We use your personal information to provide you with targeted advertising or marketing communications we believe you may be interested in.

10.   For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

11.   You can opt out of targeted advertising by:

a.  Facebook –

b.  Google –

c.  Bing –


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Who We Share Data With

14.                    We may share your Data with the following groups of people for the following reasons:

a.   our employees, agents and/or professional advisors – to form the necessary contracts following a sale
 to ensure delivery to the correct location via the relevant couriers
 to notify you about changes in our privacy policy

b.   third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to ensure orders are delivered effectively;

c.   third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;

in each case, in accordance with this Privacy Policy.

Keeping Data Secure

15.                    We will use technical and organisational measures to safeguard your Data, for example:

a.   access to your account is controlled by a password and a user name that is unique to you.

b.   we store your Data on secure servers.

c.   payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

16.                    Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

17.                    If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data Retention

18.                    Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

19.                    Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

20.                    You have the following rights in relation to your Data:

a.   Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b.   Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c.   Right to erase – the right to request that we delete or remove your Data from our systems.

d.   Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e.   Right to data portability – the right to request that we move, copy or transfer your Data.

f.   Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

21.                    To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

22.                    If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

23.                    It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to Other Websites

24.                    This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

25.                    The Wall Exchange Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Wall Exchange Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

26.                    We may also disclose Data to a prospective purchaser of our business or any part of it.

27.                    In the above instances, we will take steps with the aim of ensuring your privacy is protected.


28.                    This Website may place and access certain Cookies on your computer.    The Wall Exchange Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services.   The Wall Exchange Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

29.                    All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

30.                    Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Wall Exchange Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

31.                    Full details of the cookies we use are available within the cookie policy.

32.                    You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off  Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

33.                    You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

34.                    It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

35.                    For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


37.                    You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

38.                    If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

39.                    Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

40.                    This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

41.                    The Wall Exchange Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. 
   You may contact The Wall Exchange Ltd by email at


This Privacy Policy was created on 14 March 2024.

What Our Customers Say

Belinda H

Wall panels made easy! Super quick and easy to put up, lovely back office staff that helped with everything we needed.

Joe Davies

Extremely happy with the service we had from TWE, super lovely team and looks great in our home now it’s all up!

Laura Carter

Ordering was very simple, easy to put up and product looks brill. Highly recommended.

Ben A

Me and my partner bought the Wallnut finish and it looks absolutely stunning in our new kitchen. Mega easy to put up too!

Chris Lambert (Developer)

Their service, delivery times, product quality and after sales support are second to none.

Nicola Thomas

Excellent quality wall panels. Really hardy and look great in our cinema room.

Jo Larkin

Top customer service, top product, 5 star all around!

Michael Richardson

We made our first order over Christmas for our bathroom and were over-joyed with the product quality and ease of putting them up.

Lynne Nuffield

Brilliant customer service and really easy and enjoyable to install!

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