Delivery & Returns

Delivery Timeframes:

• Monday to Friday (excluding holidays): Orders placed before 12:00 PM (noon) will be shipped on the same day for next-day delivery.
• After 12:00 PM: Orders placed after the cut-off will be shipped the following business day.
• Weekends and Bank Holidays: Orders placed on weekends or bank holidays will be processed on the next business day.

Overall Delivery Estimates:

1-2 business days

Additional Information:

• Handling Time: 0-1 days
• Delivery Time: 0-1 days

Mainland UK DELIVERIES

All orders are delivered FREE to mainland UK with Express Couriers. All products are dispatched the same day if ordered before 12 o’clock noon. All panel products are delivered by DX overnight, you should receive your product the next working day and sample orders are delivered via Royal mail using the tracked 48 service so you should receive your samples in 2 working days.

As soon as your order has been dispatched you will receive a confirmation email from us with a tracking link so you can follow the delivery.

If your order is being delivered by DX and you have any queries or issues surrounding your order, you can contact DX customer service team directly on 0333 241 1188 and they will be happy to assist you.

Please note that during exceptionally busy periods such as during sales, some deliveries might exceed our usual time frame. Should we experience any delays at these times we will notify you.

Northern Ireland and Scottish Highlands

Grampians (AB10-AB16, AB21-AB25, AB30-AB37, AB38, AB39 AB41-AB45, AB51-AB56, AB99) – £12

Highlands (IV1-IV28, IV30-IV36, IV40, IV52-IV54, IV63 +£29 KW1-KW3, KW5-KW14, PA33, PA38, PH17-PH26, PH30-PH41, PH49, PH50) – £29

Isle of Wight (PO30-PO41) – £10

No Deliveries to the Following Regions/Postcodes:

Scottish Offshore – (IV41-IV49, IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA20, PA41 – PA49, PA60-PA78, PH42-PH44, ZE1-ZE3 (Shetlands), HS1-9)
Isle of Man – (IM1-IM9, IM86, IM99)
Scilly Isles – (TR21-TR25)
Jersey – (JE)
Guernsey & All Other Channel Islands – (GY1-GY10)
Northern Ireland – (BT)

INTERNATIONAL DELIVERIES

At present, we are not offering international deliveries on domestic orders. For trade orders please contact our customer service team.

Returns

We have a 28-day return policy, which means you have 28 days after receiving your item to return the item to us. You must provide notice of your intent to return within 14 days of receiving your order. Items sent back to us without first requesting a return will not be accepted.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging complete with supplied fixings.
• You’ll also need the receipt or proof of purchase.

We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website due to wood being a natural product.

If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item, then a refund will be made on the product minus the delivery cost.

Please note that our end-of-line, sale products and made-to-order products are non-returnable. If faulty, or they arrive damaged, please contact us in the first instance to discuss your options further.

To start a return, you can contact us at support@thewallexchange.co.uk. You are responsible for organising your return, and the costs incurred.

Please note that returns will need to be sent to the following address: Unit C, Williamson Street, Hull, HU9 1EQ